LOYAL CUSTOMERS
Through a sincere relationship, well-made products and services and innovations.
RESEARCHES
Customers who guide our actions, for this, Splenda has developed a series of operational tools with the objective of listening, analyzing and using the opinion of its customers as the main parameter in day-to-day actions and in continuous improvement processes.
Daily opinion poll
Daily assessment of the degree of consumer satisfaction in relation to the products and services offered, through the QR Code available at the tables.
Notebook that is available to consumers where they can write their criticisms, compliments and suggestions.
A complete tool to accurately and deeply measure the degree of consumer satisfaction with the products and services offered.
The SLA (Service Level Agreement) makes it possible to analyze key indicators of the supply of products and services, allowing to assess whether Splenda's performance meets the expectations of the contract.